ITIL Foundation Certification Training

The ITIL Foundation course and the accompanying ITIL Foundation exam have no prerequisites.

This training is for anybody interested in improving their service management skills:

• IT professionals
• Business managers
• Business process owners
• Project managers
• ITSM Managers and aspiring ITSM Managers
• Professionals working in other areas of IT like digital, product, development and service
• ITIL certified professionals who want to transition to the new version ITIL4
• Students with an interest in IT Services Management will also benefit from our course

A number of our clients have affirmed that SureCertificate provides the best ITIL course in the market

All of SureCertificate’s ITIL Foundation Certification online training is delivered by experienced accredited experts who are:

• Masters in ITIL and have immense experience in leading, applying, coaching, and teaching it
• Skilled in ITSM
• Industry practitioners active in IT operations and the field of IT management.

Our committed staff of trainers provides training that meets or exceeds the AXELOS level of excellence. Every candidate receives the same high-quality content irrespective of the trainer and the location. All our trainers have extensive experience in IT Service Management.

To give you a fully immersive learning experience, our courses are divided into three parts: pre-workshop, workshop, and post-workshop. Thousands of ITSM professionals we've helped upskill have found our tried-and-true workshop structure to be effective.

• Pre-workshop: Before the workshop, take our diagnostic evaluation to measure your ability levels and set a standard for the rest of the course. This allows you to map and demonstrate your skills learning progression as you reach the end of the course.
• Workshop: Participate in instructor-led sessions directly from PRISM, our immersive learning experience platform with a cutting-edge intelligent coding environment. With projects, evaluations, memory quizzes, simulated examinations, and more, immerse yourself in learning.
  
• Post-workshop: We don’t just impart skills but also want to make sure that you implement them post the course. We keep in touch with you via newsletters, webinars, and next-version training to assist you with this. Some post-training deliverables lined up for you are:
• Instructor-led session recordings
• Access to the alumni network
• Continued social learning with discussion forums, group messenger, and one-to-one messaging.
• Additional workshops on advanced level concepts
• Emails, blogs, articles, newsletters, tutorials, and other forms of rich informative material.

Previously, the traditional in-person ITIL certification training was a 16-hour, 2-day training event. The ITIL certification online training has been extended to 14-16 hours.

Unlike an in-person session, which features two classes that are typically 7 to 8 hours long, the online ITIL classes for the course are separated into multiple shorter sections. The teacher will communicate with the participants via equipment such as a camera, and participants will be able to digitally work with one another.

Our ITIL course is characterized by its highly engaging, immersive learning environment. You get to learn, practice, assess, get insights on your learning, and personalize your learning journey. Many of our students have testified that SureCertificate provides the best ITIL Certification in the market.

LEARN: Self-learning videos, smart flashcards, interactive eBooks, and recall quizzes may all help you remember what you've learned. You may also use collaborative social learning, such as discussion forums and group and one-on-one texting, to increase your learning potential.

PRACTICE: Case studies and real-time simulations help you gain confidence and get productive from day one.

ASSESS: Assess your skills at every stage with a variety of questions ranging from multiple choice to code-based, completely auto-graded by the system. Micro "work-like" experiences are provided via assignments and projects inside our inbuilt and intelligent growth environment. Test your subject matter comprehension through diagnostic, module level, and final assessments.

GET INSIGHTS: You gain deep insights on your development based on your performance in exams, assignments, and projects, which help you identify areas where you excel and where you need to improve. All you have to do is follow the instructions and improve your skill level from where you are to where you want to be.

PRISM is SureCertificate’s state-of-the-art learning experience platform. PRISM is designed to provide a highly engaging, immersive learning experience with you at the center of the learning.

PRISM supports all types of courses, including on-demand self-paced learning, blended learning, and virtual classes. Here are some key features of the platform:

1. Learners can watch videos, join sessions directly, and even book 1 - 1 mentoring sessions with expert instructors easily, using a single dashboard.
2. Integrated Practice Environment runs directly in the user’s browser, offering a complete set of development tools to allow learners to practice what they’ve learned.
3. Feature-rich videos with detailed explanations are augmented by flash cards, interactive e-reading content and quick recall quizzes designed to strategically reinforce learning.
4. Diagnostic, module-level and final assessments give learners valuable insights, allowing them to map and demonstrate their skills learning progression through the course.
5. Learners get micro work-like experiences from auto-graded projects that help them learn on the job, much like developers in leading tech companies.
6. Social Learning tools include a discussion board that features questions posted by other learners on the system and responses by both mentors and learners. Additionally, one-to-one and group messaging is also available.
7. Comprehensive reports give both organizations and learners a deep and thorough insight into skills progression.

The ITIL Foundation course material comprises of the study plan and all relevant assignments, assessments, or case studies. All the course material will be available on PRISM.

The ITIL Foundation Training sessions would be auto recorded on PRISM, subject to permission by AXELOS and the instructor. Based on the permissions, you would have lifetime access to the video recordings of the sessions as well.

Our workshops are currently held online and anyone with a stable internet from anywhere across the world can benefit from this to get ITIL certified. You can check out the schedules here.

Schedules for our upcoming workshops in Agile and Scrum can be found here.

You will receive a registration link from PRISM to your e-mail id. You will have to set your password, log in to our Immersive Learning Experience platform and start your learning journey.

Completing the ITIL Foundation Training Online program will earn you 16 PDUs. These can be used for recertification from PMI® Inc.
For further information about PDUs, please reach us at [email protected].

You can attempt the recall quizzes any number of times. Assessments can be taken twice.

We currently use the Zoom platform for video conferencing and will soon be adding more integrations with Webex and Microsoft Teams. However, all the sessions and the recordings will be available right from within our learning platform. Learners will not need to wait for any notifications or links or install any additional software.

Yes, there are other participants who actively participates in the class remotely. They can attend online training from office, home, or any other suitable place.

In case of any queries, our support team is available to you 24/7 via the Help and Support section on PRISM. You can also reach out to your workshop manager on your workshop group messenger.

If you miss a class, you can access the class recordings from PRISM at any time. At the beginning of every session, there will also be a 10-12 minute recapitulation of the previous class.

No, you will not yet be able to join the training through phone or tab. Please be prepared to join the training on your laptop or desktop.

If you get disconnected during the training, you will have the option to re-join within about half an hour subject to accreditation body guidelines and the instructor’s preference.

Once you have gained ITIL4 Foundation, you can consider the ITIL4 Managing Professional Modules, a stream of 4 Modules that include:

• ITIL 4 Specialist Create, Deliver and Support
• ITIL 4 Specialist Drive Stakeholder Value
• ITIL 4 Specialist High-velocity IT

Should you have any more questions, please email us on [email protected] to get back to you.

My ITIL® is a 1-year subscription. It is free for professionals applying for the ITIL® Intermediate exam.

The major purpose of My ITIL® is as follows:

• Complete access to the best practices offered by ITIL. It also allows the student to obtain the latest publications which assist the student throughout their ITIL® course.
• Advanced toolkit to enhance understanding.
• Exclusive whitepapers.
• A digital badge and certification to showcase the gained knowledge and expertise.

ITIL® Digital Badge is awarded to the students who have cleared the ITIL® examination. It appears as icons and is an indication of the knowledge gained by the person.

One can earn the ITIL® Digital Badge if they meet the CPD requirements. As soon as the requirements are met, the digital badge is issued. It's valid until the subscription expires.

A candidate needs to gain a minimum of 20 CPD to extend the validity of the badge for the next 12 months.

ITIL® keeps revising and updating their courses. Therefore, it also expects the students to be a part of this continuous learning process. Continuing Professional Development or CDP was designed with various activities which will enhance the skills in professional life. The whole requirement is divided into 3 stages to ease the process. The steps are as follows -

• Step1: Evaluate the skills and abilities, this will help the candidates understand their development and give them a perspective of where they stand. Moreover, this will also allow them to determine the areas where they have to work. The evaluation also provides them with a list of various activities exclusively for them as per their needs.
  
• Step 2: Once the student understands where they need to improve and what the development goals are, they can enroll in the development centers which will train them as per their choice of activities.
  
• Step 3: Ultimately, the final stage concentrates on the result of the activities performed in order to achieve the goals. Here, the student’s understanding will be tested based on the outcome and they will be asked to describe their learning experience throughout the development period.

Streaming sessions are pre-recorded lectures crafted by top global instructors. These sessions focus on delivering theoretical knowledge with high-quality content, ensuring clarity and engagement for an effective learning experience.

Streaming sessions offer several benefits, including flexibility to learn at your own pace, the ability to revisit complex concepts, and consistent quality in content delivery. They are meticulously crafted and quality-checked to ensure an optimal learning experience.

Yes, interaction with instructors is a key component. In doubt resolving and master sessions, you'll engage directly with instructors and peers, fostering a collaborative and interactive learning environment.

ITIL framework involves five distinct stages, they are:

• Service strategy
• Service design
• Service transition
• Service operation
• Continual service improvement

No, ITIL certification is different to PMP certification. While both certifications are renowned credentials that could help you in your career, they are meant for different areas of operation. PMP is suited for professionals in project related roles while ITIL certifications are meant for professionals involved with IT Services Management. While there are roles where both certifications may be equally beneficial the best certification out of the two will depend on your job role and career goals.

No Six Sigma and ITIL are different frameworks that are used for different purposes. Six Sigma is a quality management framework that helps in eliminating errors or defects. ITIL is a Service Management framework that deals with efficient delivery of high-quality IT services. These are both useful frameworks that are used in a different but important aspect of most businesses.

ITIL Master is the highest ITIL certification awarded. ITIL Foundation is the first level of this certification journey. To attain this designation, you should first achieve Practice Manager (PM), Managing Professional (MP) and Strategic Leader (SL) designations.

ITIL Foundation is an entry level certification that will benefit any professional at any level.

As ITIL adoption increases it will be used in sync with other techniques and technologies that are being adopted. Some of the important ones are as follows:

• Agile
• DevOps
• PRINCE2
• AI
• Automation
• Cloud Computing