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Grievance Redressal

Have an issue or concern? Speak up. SureCertificate is committed to resolving grievances with transparency and speed.

Grievance

Our Commitment

SureCertificate is a founding member of the India EdTech Consortium (IEC), a self-regulatory body. We are committed to resolving all student grievances within 30 days.

We have a dedicated team to address feedback or queries regarding our online programs. We typically respond to initial concerns within 48 business hours.

How to report an issue:

1
Login to Platform

Log in to your learning dashboard using your registered credentials.

2
Raise a Ticket

Click on the "Help" icon in the top-right corner to submit a formal request.

3
Track Status

Monitor your ticket progress directly from your dashboard.

Grievance Officer

Name
Aditya Prasad
Direct Line
1800-121-9232

Our team is available 24/7 to support you. We value your feedback and aim for continuous improvement.

General Inquiry?
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